FAQ Preview

Clear answers.
Premium feel.
No clutter.

A rebuilt FAQ page with the same sharper structure and elevated feel as the wholesale and ambassador pages — designed to answer questions faster, reduce support friction, and still feel like Sandcrane.

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Shipping Policy

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Return Policy

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Contact Us

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1
Small-team support
You’re not talking to a giant help desk. You’re talking to the people building the brand.
2
Fast response
We aim to reply quickly and clearly, without the runaround.
3
Built to be useful
This page should answer the big questions before they become support emails.
Structured support

Organize the answers around what people actually need.

Instead of one long generic stack, this layout breaks the page into cleaner support buckets so customers can scan faster and find the right answer with less friction.

Orders & Shipping

Before you ask where it is.

Everything you need to know about processing times, address changes, shipping delays, and what happens once your order leaves the nest.

01
How long until my order ships?
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We aim to process and ship orders within 72 hours, or 3 business days. We’re a small crew, but we move quick and pack every order with care.
02
Can I change my shipping address after I order?
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If you catch it quickly, email us right away. Once an order is processed or in transit, we can’t guarantee changes. If a package gets returned to us because of an incorrect address, there is a $10 return-to-sender reship fee.
03
What if there’s a shipping delay, or my package is lost or damaged?
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Once the carrier has the package, delays can happen. If something shows up damaged or goes missing, email info@sandcranegolf.com and we’ll help make it right.
Returns & Exchanges

Clean policy. Fair process.

We want the gear right, the fit right, and the process easy. Here’s how returns, exchanges, and refunds work.

01
What’s your return / exchange policy?
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Returns and exchanges are accepted within 30 days of delivery. Items must be unused, unworn, unwashed, and returned in original condition with tags or packaging intact. Proof of purchase is required.
02
How do I start a return or exchange?
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Email info@sandcranegolf.com with your order number and what you need. Once approved, we’ll send you return instructions and the shipping address.
03
Who pays for return shipping?
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For standard returns, the customer covers return shipping. If the item arrived damaged or incorrect, we’ll take care of it. For approved exchanges, we cover shipping on the replacement item.
04
How long until I get my refund?
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After the returned item is received and inspected, refunds are issued back to the original payment method within 5–10 business days. Original shipping charges are non-refundable.
05
Are any items final sale?
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Yes. Some clearance items, special drops, or marked-down products may be final sale. If that applies, we’ll say it clearly on the product page.
Fit, Product & Brand

What we make, and why it feels different.

From fit questions to brand philosophy, this is the stuff that helps people understand the product before they click add to cart.

01
How do I know what size to pick?
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Each product page includes size charts and fit notes. Most Sandcrane pieces are designed to feel clean and relaxed — classic without being baggy, modern without getting tight. If you’re between sizes, reach out and we’ll help.
02
How should I care for my Sandcrane gear?
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Wash cold, avoid harsh detergents, and hang or lay flat to dry. Treat it right and it’ll hold its shape, feel, and performance round after round.
03
Why buy Sandcrane instead of a big-name brand?
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Because we’re building premium golf goods without the markup theater. Small team, intentional design, performance-minded product, and a style point of view that doesn’t feel copy-and-paste.
04
What does STRUT ON. mean?
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It’s our sign-off and our mindset. Quiet confidence. Play your game, walk your line, and carry yourself like you belong there.
05
What does Sandcrane stand for?
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We believe golf gear should look sharp, feel premium, and stay honest. No hype tricks. No throwaway product. Just pieces built for real golfers who care about how they play and how they carry it.
Still need help?

We’d rather solve it clearly than send you in circles.

If the answer is not here, point people toward the next best action fast: contact, policy pages, or a direct support email that feels human.

Email support
info@sandcranegolf.com
Best for returns, order issues, address changes, and anything product-specific.
Brand voice closer
Play sharp. Ask smart.
Clean, premium, and useful — just like the rest of the site should feel.
Final CTA

FAQ, without the bargain-bin energy.

This version gives the page stronger hierarchy, cleaner scanning, better sectioning, and a more premium support feel — without losing the Sandcrane voice.

Use as live build direction Adapt for Squarespace code